Privacy Policy
At tk44, protecting your personal information is our top priority. This policy describes in detail what information we collect, why we collect it, and how it is used and stored.
Introduction and Scope
tk44bet.cam ("tk44", "we", "our") operates an online gaming and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and share your personal information when you use our website, mobile app, and related services.
By creating an account on this platform or continuing to use our services, you are considered to have agreed to the terms of this Policy. Our Terms and Conditions also apply alongside this Policy.
This Policy applies only to tk44's own platform. Third-party websites or services are governed by their own privacy policies.
What Information We Collect
tk44 collects the following types of information to provide its services properly. This information is collected directly from you, through automated technology, and sometimes from legitimate third-party sources.
2.1 Registration and Identity Information
When creating an account, we collect:
- Full name and date of birth
- Mobile number and email address
- National ID number or other government-issued identity document details (for identity verification)
- Address (including district and division)
- Preferred language and currency
2.2 Transaction and Financial Information
During deposits and withdrawals, we collect:
- Payment method details — bKash, Nagad, Rocket, or bank account number
- Transaction amount, date, and time
- Transaction reference number
- Relevant bank details for bank transfers
2.3 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store:
- Game session history and bet details
- Win and loss records
- Bonus and promotion usage information
- VIP level and rewards collection records
2.4 Technical and Device Information
The following is collected automatically when you access our platform:
- IP address and device identifier
- Browser type and version, operating system
- Cookie and session data
- Referrer URL and page visit patterns
- Login time and session duration
Purpose of Data Use
tk44 uses the collected information for the following legitimate purposes:
3.1 Account Management and Service Delivery
Your information is used to create and maintain your account, verify login and OTP, process payments, and communicate with you directly. Financial information is essential to ensure deposits and withdrawals are completed securely.
3.2 Identity Verification and Security
Identity information is used to verify that each user is over 21 years of age and to prevent fraudulent activity. Unusual logins or transactions are monitored to protect your account.
3.3 Responsible Gaming
Under our Responsible Gaming program, we analyse gaming activity data to identify risky behaviour and assist users. This information is also used in the process of setting deposit and betting limits.
3.4 Service Improvement
Anonymised usage data is analysed to resolve technical issues on the platform, develop new features, and improve the overall user experience.
3.5 Communication and Support
Your history of contact with the customer service team is kept so that faster assistance can be provided in the future. Your mobile number and email are used for important account notifications, transaction confirmations, and security alerts.
Data Sharing and Disclosure
tk44 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
The minimum necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, and banks), technical infrastructure, and fraud prevention services. These partners may only use the information for the specified purpose.
4.2 Game Providers
Our game studio partners — including Pragmatic Play, Evolution, JILI, and PG Soft — may receive limited session data for the purpose of running games. This data does not reveal any personal identity.
4.3 Legal Obligations
Information may be disclosed on the basis of applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, only the minimum information required to meet the legal obligation will be provided.
4.4 Business Changes
If there is a significant change in tk44's ownership or operations (merger or acquisition), users will be notified in advance and any data transfer will be handled in a manner consistent with this Policy.
tk44 never sells or transfers your personal information to third-party advertisers for advertising purposes.
Cookies and Tracking Technologies
Cookies and similar technologies are used to ensure the platform functions properly and to improve the user experience.
5.1 Essential Cookies
These cookies are essential for the platform to operate. They are used for core functions such as keeping login sessions active, storing security tokens, and retaining a bet slip or cart. Disabling these cookies will prevent the platform from working correctly.
5.2 Performance Cookies
These cookies are used to measure how different parts of the platform are being used and to identify errors. The data collected is aggregated and kept anonymous.
5.3 Cookie Controls
You have the right to disable non-essential cookies through your browser settings. Please note that some features may become limited as a result.
Data Retention and Security
6.1 Retention Period
Information is retained for the entire time your account is active and, after the account is closed, for a specified period as required by applicable legal obligations. Financial transaction records are generally kept for a longer period. Once the purpose has been fulfilled, data is securely deleted or anonymised.
6.2 Technical Security Measures
tk44 follows the technical measures below to keep your information secure:
- Data in transit secured through SSL encryption
- High-standard encryption technology for stored data
- Access controls — only authorised staff can view specific information
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
6.3 Data Breach Response
If a security breach occurs, affected users will be notified as quickly as possible and immediate steps will be taken to minimise the impact.
Your Rights
As a tk44 user, you have the following rights over your own information. Contact our support team to exercise these rights.
Right to Access
You may request a copy of the information we hold about you.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted (subject to legal obligations).
Right to Restrict Processing
You may request that the use of your information be limited for specific purposes.
Right to Data Portability
You may receive your information in a structured, machine-readable format.
Right to Object
You may opt out of receiving marketing messages or object to specific processing.
For full details about all services on our platform, visit the About Us page.
Protection of Minors' Information
All tk44 services are intended only for persons aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is conducted at the time of registration.
If you suspect that information belonging to a minor is held by us, please notify our support team immediately — the information will be verified and deleted promptly.
International Data Transfers
For operational purposes, your information may be processed or stored on servers located outside Bangladesh. In such cases, appropriate safeguards are ensured in the country to which the data is transferred.
For international transfers, we follow applicable data protection standards and include appropriate protective clauses in agreements with third parties.
Policy Changes and Updates
This Privacy Policy may be amended from time to time due to changes in services, technological developments, or legal requirements. Users will be notified via their registered mobile number or email for significant changes.
Continuing to use the platform after an updated policy takes effect will be considered as your agreement to the updated Policy. The date of the most recent update will always be shown at the top of this page.
Contact and Complaints
If you have any questions, concerns, or data-related requests about this privacy policy, please contact our support team. We are available 24/7 in both Bengali and English.
For answers to common questions, visit our FAQ page for detailed responses to frequently asked questions.
Contact the support team
Live Chat: Speak with us directly via the live chat button on the website — available 24 hours a day, 7 days a week.
Email: [email protected]
Language support: Assistance is available in Bengali and English.
Response time: Instant replies on live chat; email enquiries are answered as quickly as possible.